PURPOSE OF POST:
To carry out the assessment and reassessment of claims for Housing Benefits and the assessment and billing of liability for Council Tax using Northgate (IWorld)
RESPONSIBILITIES:
Process all applications for Housing Benefit and Council tax benefit with supervision as required. Ensure that the information contained in the application form is obtained and verified in compliance with the requirements of the Verification Framework and that applications are processed within set timescales and in compliance with statutory regulations, council policy, operational procedures and performance indicators.
Determine claims for any irregularities, process any change in circumstances and/or refer to the Fraud section where appropriate, in accordance with Security Against Fraud and Error (SAFE) scheme.
Resolve and respond to written complex enquiries and telephone calls that may be complex and require investigation. Liaise and establish links with internal sections/departments and external agencies as appropriate, in order to carry out the duties of this post efficiently.
Determine overpayments accurately to attract the correct subsidy and identify the appropriate person for recovery.
The post holder will be responsible for carrying out a range of duties associated with the assessment of Housing Benefit, Council Tax benefit and the billing and collection of Council Tax within the Process Unit.
Candidate must be able to use Northgate proficiently.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
|
