An excellent opportunity has arisen working for our client, a Local Authority based in Central London. They are currently recruiting for a Complaints and Correspondence Officer to work within the Environmental Services Team.
The main duties will be;
(1) Responding to letters of complaint which have been sent to various people within the Council
including constituents, ombudsman, councillors, and MPs.
(2) Dealing with complaints on the telephone
(3) Liaising with various managers to resolve these complaints
The successful candidate must have;
(1) Excellent Administration skills as you will be drafting and writing letters
(2) Experience of dealing with Stage 1 & Stage 2 Complaints
(3) Excellent Customer Service skills
(4) Previously worked for a Local Government or Housing Association
This role is perfect for someone who is looking to progress their career within the Public Sector. If you have the following experience and would be interested in this role please send us your CV as soon as possible.
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