| Created : |
10/6/2008 14:01 |
| Job type : |
Permanent - Full Time |
| Start date : |
01 July 2008 |
| Salary : |
0.0 - 0.0 per hour |
| Location : |
Milestone Place, Bradford |
| Duration : |
null null |
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| Job reference 19962 |
? Build, maintain and share a detailed and up to date product knowledge of schemes and services available within Housing Services;
? Act as a first point of contact for prospective customers, providing advice and information relevant to their needs regarding Anchor?s schemes and services;
? Build, maintain and understand Anchor?s relationships with interested third parties, i.e., local authorities, social services, and other housing associations etc;
? Provide advice, support and guidance regarding Anchor?s policies and processes to Scheme Managers and other external customers;
? Promote immediate vacancies to prospective customers, ensuring that an up to date knowledge is maintained of all vacant properties;
? Process external and internal applications for re-housing from direct applicants, third party nominations, and internal and cross scheme transfers ensuring compliance with the allocations policy;
? Follow up all re-housing enquiries and maintain communications with prospective customers to ensure an excellent ongoing sales service;
? Effectively manage scheme waiting lists and the application process, notifying Scheme Managers of new applicants that have registered and ensuring that the waiting lists for properties are up to date and comply with Anchor?s Allocations Policy and processes;
? Act as key point of contact for applicant enquiries, confirming waiting list status and positions, and application amendments/ changes to details;
? Advise on, and process housing determinations, maintaining a fair and unbiased system;
? Effective use of internal IT applications to promote unique selling points of schemes to prospective customers;
? Work in unison with the lettings team and Scheme Managers to maximise lettings performance;
? Accurate customer database management to ensure that accurate customer contact and application details are maintained and that any written and telephone communication is correctly addressed and received;
? Promote local marketing activities to prospective customers and provide support to Scheme Managers in tracking response rates in conjunction with Scheme Managers and the Marketing and Communications Team;
? Provide administration support to direct mail campaigns generated from the customer database;
? Ensure all activities are performed in accordance with service level agreements in order to achieve maximum customer satisfaction;
? Manage communications with non English speaking customers;
? Gathering customer intelligence to provide other business functions with information and reports;
? Recognise any issues that may potentially lead to complaints and take action to diffuse the situation and / or follow the complaints procedure to ensure a resolution;
? Promote the Customer Enquiries Team internally;
? Ensure enquiries not specific to the Customer Enquiries Team are directed to the appropriate person/team;
? Undertake any other reasonable duties as requested.
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This temporary/contract job is managed by Matrix Managed Services on behalf of the client. As they are managed on behalf of the client, we would ask you not to contact them directly.
If you do have a question about your application please e-mail pjdqueries@matrixmanage.com
Your application will be handled solely by Matrix Managed Services. Please note, if you are successfully short listed, you will be contacted and asked to supply references, work eligibility and, if necessary, CRB information.
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