Head of Service Management
Division: Strategic Resource Management
Band: F
Team: Strategic Systems Group(SSG)
People Managed: 2 - 4
Reports to: Director of Strategic Systems (Line) and Minerva Project Manager as a matrix report until services go live.
As the Diploma Aggregation Service moves into live operation, we need a service management team in place to facilitate the people and processes required for this transition. In the short term, you will develop the service management function, using your IT systems management experience to ensure that the Diploma Aggregation Service can be used efficiently. However, following the transition, the role's focus will expand to effectively becoming CEO of this new service organisation.
You will manage 3rd party contracts and IT services relevant to delivering the service, and develop the personnel structure and business plans of this small organisation, continuing on their previous work but with a new commercial focus.
We're seeking someone with a service management background, who has managed IT processes at a senior level as well as complex customer/stakeholder relationships. An understanding of both marketing and financial aspects of business will be desirable, but above all candidates will need the drive and determination to guide this small but critical organisation. Ref: 115527
* Roles are based in Coventry with transitional London-based working until QCA's relocation.
In return, we will offer you 30 days' holiday, and 10.5 days' public holiday, a civil service pension scheme and other benefits.
To apply, please go to www.edenbrown.com/qca to complete an application form or email qca@edenbrown.com to request an application form.
To discuss this role in detail, please contact Jayne Gardiner or Andrew Boyle on 020 7422 7300 or email the team on qca@edenbrown.com
Closing date: Tuesday 30 May 2008 at 5pm.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.
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