Our client, a national RSL are looking for a experienced Housing Assistant for an immediate start.
As a experienced Housing Assistant you will act as first point of contact within the housing office for customers & external organisations delivering repairs & general housing management services whilst providing support to housing officers and surveyors.
You duties will include:
· Administer waiting lists to ensure that properties are allocated to applicants in housing need in order of priority.
· Maintain records on gas servicing to ensure that the organisation complies with its statutory obligations.
· Correctly identify the repair & raise a repair order to ensure repairs are completed within target for minimal cost.
· Monitor progress on repairs & produce weekly reports of overdue jobs to check on contractor performance and identify non-performance.
· Undertake tenant satisfaction surveys following the completion of repairs to report on levels of customer satisfaction.
· Allocate correct codes, check & record all maintenance, service charge & office expenditure invoices and pass to appropriate staff for authorising.
· Administer void repairs, request nominations & produce tenancy packs to ensure that empty properties are re-let within target.
Full training on in-house system will be given.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
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