My client, an established housing association based in the South East, is looking for a Service Development Manager for a 6 month fixed term contract salary is negotiable.
Key responsibilities are:
Provide support to Service Development staff
Review the Associations CI planning process, integrate and drive forward changes resulting from the inspection process leading to service improvement
Lead and drive forward customer service improvement through analysis of feedback
Integrate all mechanisms for obtaining customer perception and feedback as a means of developing a Customer Management Protocol'
Examine and implement robust arrangements for benchmarking customer service delivery
Review customer service standards introducing SMART targets and mechanism for monitoring, review and report back to customers and the business
For more information on this position, please contact Marcus May at Synergy on 0207 556 9354
For more opportunities, please visit www.synergygroup.co.uk
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